Where is my refund? The IRS website can't find it, but TurboTax says it was accepted on 2/25. What happened?

Make sure you are entering the correct information on Where's My Refund?.

To locate this information:

1. Open your return if it's not already open.
2. On the Tax Home screen, scroll down and select Add a State (don't worry, we're not adding a state) to access your tax forms and worksheets.
3. In the left menu, select Tax Tools then Print Center.
4. On the TurboTax Print Center screen, select Print, save or preview this year's return.
5. On the next TurboTax Print Center screen, select 2019 federal returns and Include Government and TurboTax Worksheets (optional), then select View or Print Forms.
6. The information will be on the first page, Electronic Filing Instructions for your 2019 Federal Tax Return look for Balance Due/Refund."

The IRS reports that they issue 9 out of 10 tax refunds within 21 days, it's possible your return may require additional review and take longer to process. 

For more on the timing of your refund please see this TurboTax FAQ.

Please see these TurboTax FAQ's on why some tax return refunds may take a while to be released and what steps you can take:

• Why do some refunds take longer than others?
• What if my IRS refund is taking longer than 21 days?

If you are concerned and it's been over 21 days since your tax return was accepted by the IRS and you decide to call the IRS here are some tips when contacting the IRS at 1-800-829-1040:

• First choose your language. 
• Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
• Instead, press 2 for personal income tax questions.
• Then press 1 for form, tax history, or payment.  
• Then press 3 for all other questions.
• Then press 2 for all other questions to be transferred to an agent

Also this TurboTax FAQ lets you know what to have ready before you contact the IRS: https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378

If you are anticipating a state tax return refund those processing times vary from state to state. To check on a state refund please visit your state Department of Revenue website.