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whereisit33

Employee

Solved

Wheres' my refund it's been 4 months - no notes, no letters from IRS - "just being processed message" inquiry filed w/IRS - still waiting since Feb 1st.

Forum|Forum|6 years ago
June 7, 2019
30 replies
0 views

No text available

TurboTax Deluxe Online

Best answer by DoninGA

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.

So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions."

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

Show previous replies

reel8833

sadly this is common. IRS is short on staff due to pandemic and giving priority to stimulus payments General phone lines are closed. try the IRS tax advocate. get the phone number by selecting your state in the drop-down box. warning many IRS offices are also closed so you may not get through.

https://taxpayeradvocate.irs.gov/contact-us

Wesnash

i have not received my refund yet and i followed your instructions on how to get a live person on the phone and i have gotten 1 live person and they couldn't give me any information and so thet transferred me to someone else but i never got to speak with them because i was disconnected it said because of the high volume of calls there was no one to answer and it hung up on me. I tried calling a Tax advocate and again no live person and said they would call me back to leave a number and my name but nothing and i have been calling the IRS 4 or so times a day and the Local tax advocate 3 times a week. So how do i find out what is going on and what do i need to do. It is kinda a Emergency now with me not working because of the virus thing. I'm about to lose all i have so any help will be grate. I just need to get someone on the phone

CatinaT1

The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

There is a delay in processing the returns as the IRS is not processing paper returns at the moment due to Covid-19 and social distancing policies in effect.

IRS operations

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

Gerald Swanson

Can Turbo Tax do a little help here?? we can not get to 1st base, to many menus?? go to my refund and always says in process?? I had missed the last part of my taxes questions, but corrected it may 4th ,again, it;s almost 3 months??What is it going to take to it right?? I have e filing so should never take more than 21 days????????? Can you respond to me ?

Thanks

Jerry

DoninGA

Employee

@ Gerald Swanson wrote:

Can Turbo Tax do a little help here?? we can not get to 1st base, to many menus?? go to my refund and always says in process?? I had missed the last part of my taxes questions, but corrected it may 4th ,again, it;s almost 3 months??What is it going to take to it right?? I have e filing so should never take more than 21 days????????? Can you respond to me ?

Thanks

Jerry

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

nikesyrena

Correct--the addition of press 4 at the end gets you to an agent

Jendaexplorer

Your not the only one I filed mine too I got my state refund. But my federal I have no idea where is it when I check it’s online it sees still on process but it’s been 4 months now and I still don’t get it. I filed e-filling but they end up sending me pa paper check I have no idea why. I hope i recieve something so if I did wrong I can fixed it .

Damama68

Friday will be 1 year that the irs accepted our return! I have called daily and only automated etc. ! And didn't get our second stimulus because the return was still being processed afraid to even file our 2020 return! This is [removed] no letters no calls from the irs! We need our money as I am unemployed again as a nonessential worker!

JamesG1

The IRS Taxpayer Advocate may be helpful in this situation.

This webpage explains the mission of the Taxpayer Advocate,

common issues that they handle and how to contact them.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

Na36

Today is 6/5/2021 and I have yet to receive a letter or any confirmation about my 2020 federal refund. I filed on turbo tax 3/10/2020 and I am officially still in “processing” 😳 everyone I know who have filed have received there refunds. I cannot fathom why it’s taking so darn long 🤦🏽‍♀️
I called once back in April, the agent told me it will take 10 weeks! Guess what??? I’m pretty sure they could have least sent me a letter by now. But haven’t. This is annoying! Never had any issues with my taxes... up until now. Would be nice to know what is going on.

ee-ea

Employee

@Na36

All you can do now is, wait. At least you know that the IRS has your filing. It does not matter who sent your 1040 to the IRS. The IRS is the sole destination for tax returns. No one has discovered a way to make the IRS speed up sending out refunds. No one ever will because the IRS is an overwhelmed, over worked, under funded and under staffed government bureaucracy. Eventually you will get the pay off of your no interest loan to the government.

Have you thought of paying just enough by estimates or withholding to avoid a penalty and let the government wait for your check?

Tawsha77

Me toooo! February 7th i filed through Turbo Tax and nothing but Processing message!!!!

Loretta12

I've been waiting since feb24 it's asked for 60 days over two months ago so I got a tax payer advocate 16 days ago still haven't heard from my advocate at all they opened my case and I never heard from an advocate yet I found out who it is and called her phone 3times a day now no one answered so I called her supervisor left voicemails for over a week now and still haven't heard from anyone.what is going on now the IRS sent me a letter asking for 60 more days they said my account info hasn't loaded into there system yet if that's so why does my account transcript say it has .I'm to my breaking point what do you do when you can't get ahold of your tax advocate ?

leopanthera

https://amynorthardcpa.com/how-do-i-reach-a-real-person-at-the-irs/

Copy and paste into your search engine. I finally used this "shortcut" after innumerable times using: Where's My Refund on IRS site. It worked! I finally talked with an individual who was able to access my account and explain the delay. I am not certain if it was her attempt to find out that worked, but several days later I received a notice from the IRS that my 2020 Stimulus Check would be coming soon, and it arrived along with my May Social Security payment.

Follow the steps given in this search and you should be able to reach someone you can speak with at the IRS.

RAS

jmitch422

I have not received my tax return yet

DoninGA

Employee

@jmitch422 wrote:

I have not received my tax return yet

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Chrys1

Turbo tax removed my original post because it incriminated them. I'm reposting and will continue to do so. ANYONE who had unemployment, EITC AND on social security got screwed due to an internal error in Turbo Tax software. This came directly from the IRS. In TT, their software accounted for the 10,200 deduction for unemployment, HOWEVER, the remaining balance was INCLUDED as income for social security. You are only taxed on social security on EARNED income. Unemployment is not considered earned income. When I filed, I followed TT instructions and even had an assistant guide me through the unemployment portion. the IRS directly told me anyone filing using TT in this situation is sitting in the errors resolution department because TT software accounted for the 10,200, however FAILED in including the remaining balance of unemployment as being earned income, which eliminated or reducing EITC and taxing my widows social security benefits for my child (and anyone else on SSI or in my situation) 50-85% of their social security income. So, i was accepted 4/13 and it is now 7/15 and I am still waiting because TT software sucks! I will continue to post this even when they delete it hoping anyone in the future that is thinking about using TT does not! I have used them since 2013 and will no longer be trusting their incompetent software program again. It was bad enough because of TT and their direct deposit crap I was delayed in getting my much needed stimulus payment, but now due to another internal error on their end I am having to wait an unfathomable amount of time waiting for a desperately needed tax return. In addition, when I manually did my taxes in comparison to the TT disasterous return, Im supposed to get back $3405 MORE than what TT said because of the numerous internal errors in their tax software! I know they will reply to this yet again with another "cut and paste" response from the IRS or another "cut and paste" instructions on how I was supposed to enter the information...wrong! I did exactly what I was supposed to do. TT needs to own up to yet another fatal error in their lame tax software!

tiburris

Thank you so much for this heads up!

fanfare

Employee

The Advocate really can't do anything until IRS has processed your return completely and you dispute any changes made by the IRS and can't resolve it.

They can't speed it up.