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DawnC
Employee
January 7, 2021

The IRS determines eligibility and issues all stimulus payments.

 

  1. Check the IRS Get My Payment tool. The tool should tell you where your stimulus payment was deposited or mailed. The IRS has indicated there’s nothing you can do to change where they send your payment.

  2. If your payment was delivered to a prepaid Turbo® Visa® Debit Card and you no longer have it, we’ll help you get a replacement card at no cost.

  3. If you paid for TurboTax with your refund last year, we have given the IRS your correct account information and they are working to send your payment within days.

  4. If you were entitled to a stimulus payment but did not receive one, and you didn’t pay for TurboTax with your refund last year, you may need to claim the Recovery Rebate Credit on your 2020 taxes to get your money.

The IRS recently began issuing a second round of stimulus payments to those eligible. Unfortunately, because of an IRS error, millions of payments were sent to the wrong accounts and some may not have received their stimulus payment.  

 

We have been working tirelessly on a solution with the Treasury and the IRS. As a result, our expectation now is that within days the error will be corrected and stimulus payments will begin being deposited into the correct bank accounts. We have also re-confirmed with the IRS that they have all of the correct banking information for our customers. 

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