You didn't say what you found out at the IRS website.If your Federal return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-FriListen to each menu before making the selection. First choose your language. Press 1 for English.Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.Instead, press 2 for "personal income tax".Then press 1 for "form, tax history, or payment". Then press 3 "for all other questions."Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.I usually use a speakerphone so I can work on something else while waiting.

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Who do i call if I still havent recieved my taxes?? I file February 1, 2018 I was expecting to recieve them on the 22 of this month. Its past that 6 week mark..

Forum|Forum|7 years ago
June 6, 2019
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TurboTax Deluxe Online

Best answer by mesquitebean

You didn't say what you found out at the IRS website.

If your Federal return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

M

mesquitebean

Employee

What "6 week mark?" February 1 to February 22 is 3 weeks, not 6 weeks.

If you efiled, what do you see when you double-check with this tool to be sure the return was efiled successfully and accepted?
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp</a>

If that showed it was accepted, what do you see at the IRS website below for the status of your Federal refund? Click the blue button "Check My Refund Status."
<a rel="nofollow" target="_blank" href="http://www.irs.gov/Refunds">http://www.irs.gov/Refunds</a>

To track a state refund:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund">https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund</a>

M

mr-mrsmoye2015Author

ive already did that

M

mesquitebeanAnswer

Employee

You didn't say what you found out at the IRS website.

If your Federal return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

M

mr-mrsmoye2015Author

I was stating that I followed every single protocol but to no avail. Its been past seen 21 days for me. I tried the whole by the book thing. I e-filed on February 1, 2018 and I was accepted right away. Turbo tax stated it would be about three weeks to come in if I did direct deposit. They also mentioned that if I File earned child tax credit it would be no later than the 27th today is past that. I'm very concerned that something is wrong. Every time I c heck the IRS site there is no update. Still says processing