Question

Why after filling out all the turbotax did it say to file by paper

Filled out 1040 for grandson and it would not let me efile, said to file by mail. It has been more than a month and can not status of refund

Employee

Well, did you actually print, have him sign it, and mail the return? Per the IRS:

COVID-19 Mail Processing Delays

It’s taking us longer to process mailed documents including:

We are processing all mail in the order we received it.

Do not file a second tax return or call the IRS.

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