You’re 18 or older
Your expected federal refund amount is $500 or more
You’re not a resident of North Carolina, Connecticut, or Illinois
You’re e-filing your federal tax return with TurboTax
Your physical address is listed on your tax return. Your address must be located in one of the eligible states and can’t be a PO box or prison address
You’re not filing one of these tax forms: 1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862
You aren’t filing on behalf of a deceased taxpayer
You must report income on a Form W-2, 1099-R, or Sched C
You must open or have an existing Credit Karma Money^TM checking account¹. If you previously opened a Credit Karma Money^TM checking account and that account has been closed, you will not be eligible for Refund Advance.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Mish

You have replied on at least 3 post giving the same information, and everyone tells you they meet all the criterias given from turbotax. It's okay to say, you don't know instead of saying the same generic response. Even turbotax does not know why people who would normally qualify and have all their documents as proof. Several if the workers have said, hmm idk why you don't have the option to even apply.

Megbrooks08

Im having the same issue. I’ve looked at all the help options and so far nothing. Spoke with someone yesterday and they couldn’t figure out the problem either. I’ve been able to get an advance the past 3 years. She said that even if I’m not eligible it would still give you the option to apply so it didn’t make sense to her why it wasn’t showing up. The only thing she could suggest was clearing everything and starting over. I would prefer not to do that.

Mish

Exact same issue, I cleared it out and still no option, I meet all criteria and I have never not had the option, never been denied and the CK account is still active. I think Turbo tax needs to admit there's a glitch. Several people on FB have complained about this issue, how they had to switch to the free version of TT and mess with it to get the option. Please fix the issue.

Thanks, been a customer for almost 10 years.. why so Many issues?????

Megbrooks08

This will be my last year using TurboTax. There is a new problem every year. I’ve tried to be patient but customer service doesn’t seem to know the answer or is able to help so I don’t see any reason in staying. Unfortunate since I’ve been a customer for the past 8 years.

Ophelia93

Same is happening to me. I've filed with Turbo tax for 7 years. Always received the refund advance. It is just not giving me the option now. It's crazy

sylvs0210

It works if you delete your info and restart, same day I posted, I started over and it gave me the option, so unfortunately you have to do it all over again, but it does work!

Alley248

Did you create a new account?

curtmck28

I am sorry I’m getting the same issue. I’ve got the refund advance for years ever since I started offering it and now this year didn’t show as an option. When I filed this was the only reason I used TurboTax so this year will definitely be my last

CatinaT1

Make sure you are qualified for the Refund Advance. See this resource for more information:

Offer details and disclosures for the Refund Advance program

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Ophelia2025

Continuing to post this same comment isn't helping. No one has said they've been denied so why keep posting it? This is obviously a glitch with Turbo tax because no matter what I did it wouldn't give me the option of an advance. But when I made a whole new account with a different email but same information it approved me for a refund advance of 3k. The problem is definitely turbo tax system not the user.

Sheepdog1000

Same thing happened to me