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2 replies

VolvoGirl
Employee
June 4, 2019
Were the fees supposed to come out of your refund?
Sounds like the IRS is taking too long to send your refund.  See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/questions/2552376-what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees  

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/replies/3302146

You should have received 4 emails asking for the fees.  If you don't pay they will debit your account.  You had to agree to it.