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June 26, 2020
Question

Why can’t I see my 2018 tax return. It downloads as ‘error’

  • June 26, 2020
  • 1 reply
  • 0 views
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1 reply

June 26, 2020

It depends.

 

Make sure you are logged in using the same User ID you used to prepare your 2018 tax return.

 

Account recovery for login from prior year

 

If you determine you are in the same account as used to prepare your tax return for 2018, please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue as well. 

 

Instructions to clear cookies to restart TurboTax 

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