Why can’t I see or download my 2019 tax return?

What is your situation?  Is your return still in preparation, or has it already been filed?  

Are you wanting to download/print to review prior to filing? 

Or are you printing to file by mail? 

Or printing for your records after filing?

If you recently efiled, has it been accepted?

Have you already paid the product fees?

If you've already filed, have you tried downloading/printing at the Tax Home using the Download/print button?  If that's unsuccessful, scroll to the section Your Tax Returns & Documents, choose 2019, and the link "Download/print the PDF."    If you still have trouble getting a copy, or if it's incomplete, here's another way to download/print by opening your return back up and going to the Print Center.

NOTE:  When you open your return back up, do not make any changes in it if it's already been filed.  If you later have to amend the return, it has to start off exactly as it was when it was originally filed.

• Log in and at the Tax Home or in the section "Your Tax Returns & Documents" for 2019, look for a link "Add a State."
• Click on "Add a State."  (you don't really add one.  That's just to open your return back up.)
• After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
• Then choose "Print, save, view this year's return."
• The next screen should offer some options:  "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
• See if one of those PDFs has what you need.  The latter has the most pages.

NOTE:  Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.