Skip to main content
February 23, 2020
Question

Why did turbo tax send me an email that my return was accepted 2 days ago but where’s my refund says I’m entering the wrong info or it doesn’t match?

  • February 23, 2020
  • 1 reply
  • 0 views
No text available

1 reply

Employee
February 23, 2020

Here are some tips when using the IRS "Where's My Refund" tool:

 

Double-check that your efiled return was accepted.  Log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

 

Be sure you have waited at least 24 hours after learning your efiled return was "accepted" before using the IRS WMR tool.

 

When using the IRS WMR tool, be sure SSN and filing status are correct.
https://www.irs.gov/Refunds

 

Use only the Federal refund amount.  Do not use any combined total refund figure that includes the state refund.


Look at your actual 2019 return to get the Federal refund amount.  Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.


And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.  i.e., use what is shown on your return.