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May 19, 2021
Question

Why does it say that my taxes have been accepted but you guys sent me an email saying that i owed you money for my plus benefits because the irs denied my taxes?

  • May 19, 2021
  • 1 reply
  • 0 views
Its been for months and nothing showed up i filed in march.

1 reply

VolvoGirl
Employee
May 19, 2021

Accepted only means the IRS accepted it for processing.  They just verified it was from you.  Then they process it and then they Approve it.  The IRS is taking a long time again this year to process returns and send the refunds.  but Turbo Tax still needs to get paid the fees.

 

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.