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March 23, 2020
Question

Why has it been 30 days or more since i my return was accepted and i have not information to when i will recive it?

  • March 23, 2020
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Employee
March 23, 2020

TurboTax does not receive updates from the IRS once they have accepted your return.  The IRS reports that they issue 9 out of 10 tax refunds within 21 days, it's possible your return may require additional review and take longer to process.

Please see these TurboTax FAQ's on why some tax return refunds may take a while to be released and what steps you can take:

If you are concerned and it's been over 21 days since your tax return was accepted by the IRS and you decide to call them here are some tips when contacting the IRS at 1-800-829-1040 (expect long hold times and you may not get through on your first attempt):

  • First choose your language. 
  • Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
  • Instead, press 2 for personal income tax questions.
  • Then press 1 for form, tax history, or payment.  
  • Then press 3 for all other questions.
  • Then press 2 for all other questions to be transferred to an agent

Also this TurboTax FAQ lets you know what to have ready before you contact the IRS: https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378

If you are anticipating a state tax return refund those processing times vary from state to state. To check on a state refund please visit your state Department of Revenue website.

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