Why have I not received my refund??

After your return is filed and accepted by the IRS, only the IRS can provide information on the status of your refund.

The IRS Where’s My Refund? site is still the best first place to go for information.

This site also addresses Tax Season Refund Frequently Asked Questions

Other options:

Requesting a face-to-face meeting for help:  You can make an appointment at an IRS local office to get help. Appointment times vary by tax issues and office locations. 

For phone support, these are the only options:

From the IRS: Our help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time.

Individuals
800-829-1040
7 a.m. to 7 p.m. local time

Businesses
800-829-4933
7 a.m. to 7 p.m. local time

Non-profit taxes
877-829-5500
8 a.m. to 5 p.m. local time

Estate and gift taxes (Form 706/709)
866-699-4083
8 a.m. to 3:30 p.m. Eastern time

Excise taxes
866-699-4096
​​​​​8 a.m. to 6 p.m. Eastern time

Overseas callers
Use our International Services page. 

Callers who are hearing impaired
TTY/TDD 800-829-4059

Interpretation Services
If you can't find the answers to your tax questions on IRS.gov, we can offer you help in more than 350 languages with the support of professional interpreters. For assistance in Spanish, call 800-829-1040. For all other languages, call 833-553-9895. You will reach an IRS assistor who can:

• Provide an interpreter over the phone, or
• Schedule an appointment for you at one of our local Taxpayer Assistance Centers so you can get help face-to-face. Please note, our local offices provide assistance only on specific topics.