Why haven’t I received my payment

Are you referring to your tax refund or your stimulus payment?

Unfortunately TurboTax gets no information about the status of your refund or stimulus payment.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
Some press reports stated the IRS has started reopening offices and processing centers and are starting to process mailed returns again after not processing any for several weeks but no IRS press release has confirmed this.
They are now taking phone calls with a limited staff but it's hard to get through.

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Here is where to track your stimulus payment: Get My Payment

See these Q&As for more info: Get My Payment Frequently Asked Questions | Internal Revenue Service

https://www.irs.gov/coronavirus/economic-impact-payment-information-center