Why I don’t receive my stimulus

I am sorry that you have no stimulus and no updates!

• We’re doing everything we can to help customers affected by the IRS error get their stimulus payments as soon as possible.
• We will have more emails going out in the coming days, so if you haven’t received an email yet, it could still be on its way.
• If you didn’t receive an email confirming your stimulus payment is on the way:
• We may not have enough information to process a payment for you
• You may not be eligible to receive a stimulus payment
• We are still working with the IRS and Treasury to find an alternative way to deliver stimulus payments to all eligible customers.

If you do qualify and have not received it by the time you do your taxes, on or after January 25, you can add it to your refund.  After you have entered your tax information and are ready for the Federal Review, stimulus will be the first question.

If you are trying to trigger it: 

1. go to Other Situations
2. click Done. 
3. The next question will ask about payments received.

The program will determine the missing amount and add it to your refund.