Why is my information saying incorrect on where’s my refund

This is normal. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund?  tool for updates. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status.

Taxpayers who claim the Earned Income Tax Credit or the Additional Child Tax Credit will experience a processing hold. The Where’s My Federal Refund?  tool on IRS.gov and the IRS2Go app will be updated with projected deposit dates for most early EITC/ACTC refund filers by February 22. EITC /ACTC filers will not see an update to their refund status for several days after Feb. 15.

https://www.irs.gov/individuals/refund-timing?fbclid=IwAR0LmAq-xrqka_ssixVAVBcGY_2oCik1-D-gnaqrPVuGB22wleiYyGnTzvw