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February 20, 2025
Question

Why is my money still not sent to me????? I paid for the 5 days early and should have got it 2/19 LIKE EVERYONE ELSE DID!!! But here I am still waiting on my funds!

  • February 20, 2025
  • 1 reply
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    1 reply

    February 20, 2025

    There is a few reasons why you might have not receive your refund within the promised 5-days

     

    • Refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
    • Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing their refund 5 days ahead of when the IRS would have deposited their refund.
    • The IRS didn't give Intuit 5 or more days of notice in advance. This stopped Intuit from meeting the 5 days early expectations.

    If TurboTax is unable to deliver the refund 5 days early, your order will be canceled and you won't be charged the 5 Day Early fee. You will receive a follow-up email with refund and timing update, and if any cancellation is applicable. 

    If you don’t receive an update email or an automatic refund (if applicable) within a few days you can contact TurboTax Customer Support by clicking the link below
     

    TurboTax Phone Number