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June 5, 2019
Question

Why is this acting like i havent used turbo tax before?

  • June 5, 2019
  • 1 reply
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1 reply

Employee
June 5, 2019

If you cannot find your previous years information it is possible that you have more than one account and have logged into the wrong one. Many users accidentally create multiple UserID's that are associated with the same email.

Please see this FAQ to troubleshoot common reasons why you cannot find your tax return in Tax Timeline or My Docs: https://ttlc.intuit.com/replies/3290682