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April 30, 2020
Question

Why was i charged to file a EZ form

  • April 30, 2020
  • 2 replies
  • 0 views

Why was I charged a fee to file when it's free and I did a EZ form? And where do I go to see the exact amount I was charged ??

    2 replies

    April 30, 2020

    It depends.

     

    There is no longer a Form 1040EZ, there is only a Form 1040.

     

    You would need to contact us to discuss your account.

     

    Let the agent know what the issue is and they will be able to assist you. 

     

    Contact TurboTax 

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    VolvoGirl
    Employee
    April 30, 2020

    How to see your fees
    https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353


    For help with fees
    https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

     

    There are 2 free versions. In the regular Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?
    https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

    To go back to a lower version or the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

    OR There is also The Turbo Tax Free File program which is free for federal and state.  And has more forms than the Federal Free Edition, like Schedules A, B, C , D, E, F, EIC, H, K-1, SE,  etc.

    To qualify for the Free File website  you just need to meet one of these 3 things
    AGI $36,000 or less
    Active duty military with AGI of $69,000 or less
    OR qualify for EIC (earned income credit.)

    In order to use the Free File program, you have to start it at a special website. Try signing in at the top right
    https://freefile.intuit.com/