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Best answer by CarissaM

It is best to activate the card as son as you get it. Most users receive the card before their refund is loaded. Having the card activated will ensure everything goes smoothly once the IRS releases your refund.

https://ttlc.intuit.com/replies/6419975


4 replies

CarissaMAnswer
June 6, 2019

It is best to activate the card as son as you get it. Most users receive the card before their refund is loaded. Having the card activated will ensure everything goes smoothly once the IRS releases your refund.

https://ttlc.intuit.com/replies/6419975


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June 6, 2019
Why cant anyone answer this question? Some people say the irs will still deposite the money others say no you have to activate it first. So what is it? Will the depost be rejected if my refund is sent before i reveive the card and activate it? Seems like there has been alot of complaints and no resolution about this issue.
July 24, 2024

Excatly!! I was lookin for an answerin. Seem i cant get a right answera.  Im frustrated. My question was

The money was loaded on the card. The card was not activites how can be the momey loaded on card without any problem

March 25, 2020

I received my turbo tax in the mail but i cannot activate it. It wont process because it says mt information does not match but in entering my info

AkinaLO
March 25, 2020

Could you have possibly entered something different when you ordered the card, like maybe a typo? 

Please review the article below for details. 

How to get your tax refund on a Turbo® Visa® Debit Card 

 

@Ktwizzy Contact Customer Support if the issue continues. Please review how to contact them below.

Turbo Debit Card Contact Us 

 

This note is a disclaimer about registering the card. "Note: To protect cardholders and prevent fraud we enforce the following rules: (a) a new card account may only be issued to a tax filer with a valid name, street address, Social Security number, phone, and email combination, and (b) the number of card accounts issued to the same street or email address is limited. Violating one or both of these rules will result in the cancelation of one or more card accounts. The Turbo Visa Debit Card will be issued under the name of the primary filer on the tax return?"

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April 27, 2020

The irs says my stimulus money was deposited in my turbo card account but i cant retrieve it it was put on my cars before i had activated it wht can i do to get my money deposited

May 6, 2020

Im trying to figure it out too if u have an answer pls lmk thanks

DawnC
Employee
May 6, 2020

 

It is best to activate the card as soon as you get it. Most users receive the card before their refund is loaded. Having the card activated will ensure everything goes smoothly once the IRS releases your refund.

 

How to get your tax refund on a Turbo® Visa® Debit Card

 

Turbo Visa® Debit Card and Refund Advance Stimulus Payments

 

Contact Turbo Card - Activate

 

@Efgentlemom

 

@alfoclay

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