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May 19, 2025
Question

Yall sent my refund in check never got it canceled and sent new 1 and never got it where my money at PERIOD

  • May 19, 2025
  • 1 reply
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1 reply

DoninGA
Employee
May 20, 2025

TurboTax does not receive any kind of tax refund, federal or state.

 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228


Or email - TPG-CSsupport@greendotcorp.com