You are going to deduct my account and there is no money in there because I still have not received my Federal return

@ BernadetteM  wrote:  "You are going to deduct my account and there is no money in there because I still have not received my Federal return."

This is a user community forum. Nothing account-specific can be handled here.  But we can tell you how to get help.

Did you choose to pay your TurboTax fees out of your Federal refund?  If so, and if you have been getting emailed bills because your Federal refund has been delayed (or reduced) by the IRS, phone TurboTax Support ASAP.  Ask them for a deferment.   

If you don't either pay or ask for a deferment, they will ultimately debit your bank account.   You need to contact them right away.  Once they start the debit process they cannot stop it, and they start it 2-3 days prior to the bank debit.

If the email has a phone number to reach Support, try that first.  If it didn't tell you how to reach Support, here's another way to get a phone number:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632