You didn't file my taxes, I want my money back please

Forum|Forum|5 years ago
July 15, 2020
4 replies
0 views

No text available

TurboTax Deluxe Online

xmasbaby0

Employee

TurboTax never files your tax return. YOU file it by gong through the FILE section and clicking a big orange button that says "Transmit my returns now" OR you file it by printing, signing, and mailing it. TurboTax cannot do either of those things for you.

And--if you e-file you have to pay attention to the emails they send you after that which tell you if the return was accepted or rejected. If the IRS rejected it, you have to follow up and fix it to re-file, or mail it.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

randallw85Author

I went through the whole thing only to be stopped because I couldn't pay state all at once. Sorry, I didn't mean TurboTax didn't file them for me, just didn't let me finish and file.

mesquitebean

Employee

@ randallw85 wrote:
I went through the whole thing only to be stopped because I couldn't pay state all at once. Sorry, I didn't mean TurboTax didn't file them for me, just didn't let me finish and file.

What all did you do? Did you file anything at all? i.e., did you successfully efile the Federal return by itself, but didn't efile the state return because you had state taxes due that you couldn't pay? Or did you not file anything?

If you filed the Federal previously by itself, are you wanting to now efile the state return without paying the state tax due and choose to pay the state taxes due later? If so, we may be able to tell you how to do that. TurboTax cannot force you to pay the state tax due at the time of filing.

Do you intend to pay later by check, or pay electronically at the state website (if your state allows), or do you intend to set up an installment plan with your state (if it has such a plan)?

33612

I want to know if you efiled my 2020 tax return

xmasbaby0

Employee

@33612 Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds

Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

Drucifur7

no taxes filed?

DoninGA

Employee

@Drucifur7 wrote:

no taxes filed?

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions