Question

error 190

Forum|Forum|6 years ago
July 25, 2019
5 replies
0 views

I need a copy of my 2018 business tax return but each time I open it I get the 190 error. I already have the state installed so not sure what to do

TurboTax

M

mesquitebean

Employee

Do you have 2 TurboTax 2018 products installed; i.e., did you prepare your personal tax return in a personal tax product, and a business return in the Business Edition (corporations, partnerships, multimember LLC, etc.?)

If so, be sure you are opening the correct data file. Both a personal tax data file and a Business Edition data file end in the same *.tax2018 file extension, which can be confusing.

Or did you prepare more than one state return?

H

hubear818

Hi - I'm getting the same error. I have my individual return saved with the extension .tax2018. However, I'm unable to open it after re-installing TurboTax 2018, with the same error 190, asking me to download the state. When I do that, it just goes back to the prior screen without opening up the return.

Thanks for the help.

M

mesquitebean

Employee

@hubear818

Since you said "individual return", I will assume you are referring to a personal tax return, as opposed to a business return that the threadowner was referring to.

What state is it? Is it California by any chance? And are you using a Mac or a PC?

There is a known state download loop problem when downloading California state in Mac software. If that's your situation, we can tell you a workaround.

Carl11_2

Employee

Error 190 indicates that you are attempting to open a .tax2018 file that contains one or more state returns. Yet the version of TurboTax you are using does not have the necessary state modules installed. If so, then you will need to start a mock return in order to download and install the state modules needed. You will not be able to open any tax return with a state in it, until you have installed the state modules for the correct states included in the .tax2018 file.

S

sdowneybooks1

Same problem here, extremely frustrating!! I'm actually on the phone with Turbotax and they can't explain the error and have given me a case # and also asked me to sign into my Turbotax account so if they need to send me a download I can access it thru my account. I'm reading A LOT of people are getting this error for different reason. I can't help but wonder if it's because we went from Win7 to Win10.????

K

karenemueller

Same problem here. Cannot get the state forms downloaded. I downloaded both versions of the turbotax though it was not clear which one to download. Home and personal sound similar? None of the troubleshooting applies or works. I do not have a Mac and do not see how to solve problem for PC. When I click download forms I get a white screen with no buttons. I patiently waited to no avail. Nothing.

Thanks for your support TURBOCRAP

M

mesquitebean

Employee

@ karenemueller wrote:
Same problem here. Cannot get the state forms downloaded. I downloaded both versions of the turbotax though it was not clear which one to download. Home and personal sound similar? None of the troubleshooting applies or works. I do not have a Mac and do not see how to solve problem for PC. When I click download forms I get a white screen with no buttons. I patiently waited to no avail. Nothing.

I'm not sure what "downloaded both versions of TurboTax" means. Did you purchase 2 different products? Are you referring to a personal tax product such as "Home and Business Edition" as opposed to the dedicated "Business Edition" (for corporations, partnerships, estates/trusts, etc.)? What are you needing to do--are you needing to prepare a 2019 personal tax return or one of those types of business returns I mentioned? Or are you trying to amend a return, or what?

What tax year are you referring to? Are you trying to open an existing *.tax2019 data file or a prior-year *.taxYYYY data file? If so, is it a personal return or a business return (corporation, partnership, etc.)?

In any case, this is mainly a user community forum, and while you may get some suggestions here (if/when we fully understand the details of your issue), here's how to contact TurboTax Support for realtime assistance. It may be easier to understand your issue in realtime.

Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.

You can use this contact form to get an incident number and phone number:

https://support.turbotax.intuit.com/contact

Where the form asks what product you are using, be sure to indicate the CD/download version for Windows, then which edition.

D

dmdecesaris

I NEED TO REFER TO MY 2015 1120S AND THE ERROR 190 WON'Y LET ME IN! WHAT CAN I DO ?

S

sdowneybooks1

Hi there,

In the past I had to pull up previous year tax return, received same error 190 and had to call Turbotax Customer Service to walk me through, then I was able to access the return. Unfortunately, I don't remember the steps. Call Intuit/Turbotax [phone number removed].

Good Luck.

B

ben95665

I opened my TurboTax 2021 Premier yesterday to continue working on my 2021 tax and was told I needed to update. So I did and it stalled after a few minutes. I tried several times and it got stuck at the same area. So I uninstalled and reinstalled and I got even more problems. I recovered my computer to the state before my uninstalling TurboTax, then I tried again to uninstall and reinstall and this time it worked!

I then tried to enter my 2021 tax file and it gave me an error code 190. According to TurboTax help on the internet it says I should open a mock return and install the state. I did, and it tries to charge me $45 for the state even though I am trying to install the same CA state which I downloaded earlier before any of these problems occur.

M

mesquitebean

Employee

@ ben95665 wrote:
I opened my TurboTax 2021 Premier yesterday to continue working on my 2021 tax and was told I needed to update. So I did and it stalled after a few minutes. I tried several times and it got stuck at the same area. So I uninstalled and reinstalled and I got even more problems. I recovered my computer to the state before my uninstalling TurboTax, then I tried again to uninstall and reinstall and this time it worked!

I then tried to enter my 2021 tax file and it gave me an error code 190. According to TurboTax help on the internet it says I should open a mock return and install the state. I did, and it tries to charge me $45 for the state even though I am trying to install the same CA state which I downloaded earlier before any of these problems occur.

If it's trying to charge you the $45 for the state program, you can phone TurboTax Support for help with resolving this issue.

https://support.turbotax.intuit.com/contact