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5 replies

S
StratigosA08
February 4, 2020

At the bottom of your TurboTax page (once you log in) you will see the hyperlink for "Cobrowse" which will be near the "license agreement" and "Security" hyperlinks also at the bottom of the screen.

 

 

 

 

    L
    leslieicenhour
    August 4, 2020


    Thewres no Cobrowse  on my screen

     

    Critter-3
    Critter-3
    August 4, 2020

    When you are on the phone with TT support they will walk you thru the co browse or file sharing options. 

     

    Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

    See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

    cobrowse.png

     

      S
      stacy1461
      February 15, 2021

      Mobile device view

      E
      EricCarmen21
      February 21, 2021

      I'm I still connected 

      D
      dkw2887133
      March 11, 2022

      How to cobrowse

      D
      DaraLO
      March 11, 2022

      @dkw2887133 Follow the steps below:

       

      1. Log into your TurboTax account and scroll to the bottom of the page. 
      2. Click Cobrowse. 
      3. A pop-up box containing the following message will appear: "Share this code with your expert." 
      4. Provide that code to the TurboTax Live expert who is assisting you.

      Please see the attached screenshots for reference.

       

       

      **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
        D
        danielkallsen
        March 6, 2023

        pressing cobrowse results in error message for me...

        Critter-3
        Critter-3
        March 6, 2023

        When you are on the phone with a TT support person then they will direct you on how to cobrowse if needed. 

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