Go to Federal> Wages & Income>>Retirement Plans and Social Security(SSA1099 and 1099RRB) to enter your SSA1099.
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A useful remedy to many application issues is to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Safari or Firefox if you're currently using Chrome and vice versa.
@Linda1940
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