How do I open and view my TT 2023 Business Desktop product?

Forum|Forum|1 year ago
January 31, 2025
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I completed and successfully submitted both the 2023 1065 and 1041 federal tax returns in 2024. I purchased the 2024 Business Desktop product and downloaded the product. When I opened it, it asked which return I wanted to start and gave me both the 1065 and 1041 return options. I selected the 1065 option and the applicable information from my 2023 return was downloaded to the 2024 return.

I had a question and wanted to check my 2023 return. When I attempted to open the 2023 return, TT stated they could not find the file and had a link to find the file. I selected the back-up pdf and got this popup:

We’re having trouble opening your file. You can try using your back-up file instead. You’ll find instructions on how to open your back-up file in the link below. Error: 102346

My Bitdefender security software will not let me connect to the link, support.turbotax.com, stating that the site is totally insecure.

I open TT and found a link that stated I "can download a PDF of last year’s return right in TurboTax". When I click on the Show Me How, it takes me to another site that states:

There are two ways to get your prior-year returns:

Select Documents from the menu, use the dropdown menu to choose the tax year you want, and select Download tax PDF.
On Tax home, scroll down and select Your tax returns & documents. Select the year you want and select Download/print return (PDF).

Neither way works to download a pdf of my prior year returns.

TT claims their products can read a pdf but won't read the one I have on my desktop. I'm very frustrated.

TurboTax Business Windows

CatinaT1

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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gssulte7Author

I called the TurboTax Customer service at the link provided. I allowed a rep to view my PC to see what I was asking to open my 2023 Desktop Business to see my 2023 1065 and 1041 tax returns.

I purchased the 2024 Business Desktop product and downloaded the product. I was asked which 2024 return I wanted to start and it gave me both the 2023 1065 and 1041 return options. I selected the 1065 option and the applicable information from my 2023 return was downloaded to the 2024 return. I completed the 2024 1065, submitted it to the IRS on 3/3/2025, and it was successfully accepted on 3/3/2025.

I then attempted to start my 2024 1041 return although our calendar year runs from 8/1/2024 to 7/31/2025. It asked me to "Choose file". I don't have a file that has designated with .tax2023 as I apparently clicked on the link for saving as a pdf instead of the one for saving with .tax2023. I choose the .pdf file I saved after submitting to IRS last August. When I then attempted to open the 2023 return, TT stated they could not find the file and had a link to find the file. I selected the back-up pdf and got this popup: "We’re having trouble opening your file. You can try using your back-up file instead. You’ll find instructions on how to open your back-up file in the link below. Error: 102345"

The agent said that error code means the 2023 Business software is corrupted and I would have to completely manually input everything for my 2024 tax returns. I had seen something that TT could download information from a pdf document from any source, such as H&R Block, Tax Act, etc. However, it will not download the information from my pdf file I saved after submitting the returns.

The error code has been around or years and I found a post from 2022 that appeared to say that undating the TT software may totally corrupt your returns. I agreed to update the 2023 software when I opened it, which appears to be a mistake after filing.

Is there any way to remove any updates done in 2025 for my 2023 completed in 2024?

PatriciaV

Employee

Do you have TurboTax Business for tax year 2023 installed on your computer? If so, can you open the Form 1041 return for that year? If so, save that file with a new name before you try transferring the information to the 2024 version of TurboTax Business.

You might also try running a manual update for either year. Here's a link with instructions: Manually Update TurboTax Business Software (all years).

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