How to enter my store bought code online Turbo Tax website

Forum|Forum|1 year ago
February 13, 2025
2 replies
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CatinaT1

Here is a FAQ: How do I install and activate my TurboTax Desktop product?

Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

DoninGA

Employee

The license code is not used on the TurboTax online editions.

You purchased software to install on your personal computer. Use the license code to download the software at this TurboTax website - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

See this TurboTax support FAQ for entering the license code when installing the desktop software - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=m73nh2fc

3baumansAuthor

My computer will not download the Turbo Tax because it is too old. So I am stuck with the online TT which is fine however I already purchased the Turbo Tax Code from Sam's Club and opened it. So now I will not be able to use it?

DoninGA

Employee

@3baumans wrote:

My computer will not download the Turbo Tax because it is too old. So I am stuck with the online TT which is fine however I already purchased the Turbo Tax Code from Sam's Club and opened it. So now I will not be able to use it?

If you cannot use the TurboTax software you purchased you should be able to get a refund from Sam's Club.