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June 20, 2020
Question

I purchased the turbotax home and bussiness software, but when I try to use it says Turbotax Basic activation

  • June 20, 2020
  • 1 reply
  • 0 views

I purchase the Home and Bussiness software and installed on my computer on March. I tried to use it today and suddenly the logo says basic edition. When I access my download it does not show it, but the order number shows the product. I tried to install it again by using the licence code but it won't let me do it either. I don't want to pay $130 again!

1 reply

Critter
Employee
June 20, 2020

Another user posted this ...

On uninstall from "add remove programs" I asked to "repair" Turbo Tax vs "uninstall". While it did come back as Basic at the end of the process it immediately jumped by itself into an update (to get the patch it needed) and success it started as Deluxe.  Activation code then worked.