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April 14, 2025
Question

"Pinch yourself to make sure that you’re human. Or just check the box below." The check box is not loading

  • April 14, 2025
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    1 reply

    April 14, 2025

    Sometimes you need to clear your cache (that is, remove these temporary files) because a full or corrupted cache can cause problems in TurboTax.  You can try these steps if you are using the online version:

     

    • Clearing your Cache and Cookies
    • Using a different browser
    • Opening an Incognito Window

    Please reach out again if your problem persists.