Question

Received “We cannot provide any information about your refund. Be sure to” even when entering correct info. 1 Blue bar used to show processing, now doesnt recognize info?

Forum|Forum|5 years ago
April 5, 2021
1 reply
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I e-filed my tax return on March 18 and the IRS site used to always show me one bar saying that my tax return is being processed it said this for weeks now I entered the same exact information and it’s giving me “ We cannot provide any information about your refund. Be sure to:”. Why would this happen all of a sudden.

TurboTax Live Self Employed

M

Mike9241

the IRS is having issues with the website. also checking on weekends - probably no updates or maintenance. try again on Monday.

S

sophiashishi36Author

Thank you. I thought IRS updates between 12 AM to 6 AM and since it’s past 12 it’s Monday but I didn’t know that the website was going through a Maintenance.