There are boxes automatically checked on the form that I can't uncheck. What can I do to uncheck a box? I have cleared my cache and cookies.

Forum|Forum|3 years ago
April 13, 2023
2 replies
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I am using Microsoft Edge as my browser.

TurboTax Free Edition Online

DoninGA

Employee

No one can see your tax return. What boxes on which form? Federal or state?

jmil1313Author

It's the questions Turbo tax asks in order to fill out my Federal form and it is happening in several places. For example when entering my child's information there are 3 automatically checked answer boxes: One stating that my child died in 2022, Two--that they are disabled, and the third correctly says "none of the above" All three answers are checked and I can't uncheck any of them.

DoninGA

Employee

In this case it would be better to clear your tax return and start over. None of those boxes should be pre-checked.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.