TTax 2024 Premier Fails to complete Update process

Forum|Forum|1 year ago
February 10, 2025
2 replies
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I've been using this version of TTax for over 10 years. In all that time this is the first time the program refuses to complete the logon update process. There is a program bug somewhere that needs immediate resolution. I'v completed all my Federal and State data entry and associated program checks, but can not go further as the program "Does not Respond" afterwards.

Windows 11 Pro OS

PatriciaV

Employee

You may need to complete a manual update per Manually Update TurboTax for Windows Software.

The other option is to uninstall TurboTax and reinstall from the download exe file.

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Wighty44Author

Thank you for the reply. However, I did not need to reinstall the software nor do a manual update. As I suspected the problem resided outside of my control - an apparent program bug. Seeing comments from other 2024 Turbo Tax customers who experienced the same problem, one recommendation was to simply wait a week for a typical program update.

And that is what I did. Today I opened Turbo Tax 2024 and it applied updates that completed without any errors. I then loaded my saved tax file and was able to finish it, e-file my Federal taxes, and print out my state taxes for filing without any problem. - The IRS accepted the e-filed return today.

Whatever the problem was, it was resolved through today's program update. I needed to do nothing but be patient....

KatKan

My update from logon stalls at 2 mins remaining.

I do not have 10 days, or even a week to do my returns.

I have used Turbotax for years, also, and now I am thinking I might look for something else next year. I never had problems before. What happened Intuit? You have had weeks to fix this issue.

Thank you to all the users for your input. At least I know I am not alone.