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October 2, 2024

Windows 11 Pro, Event 63, SideBySide error occurs during installation of TurboTax Premier 2023

  • October 2, 2024
  • 1 reply
  • 3 views

When installing TT Premier 2023, I noticed the following error in my Windows 11 Pro Event Log: 

Since the error is declared to be within a turbotax file, can this error only be fixed by TurboTax, via a modification to the installation download?  The installation download file currently installs TurboTax, then hangs at an activation screen, saying that I'm not connected to the internet. Before I notice this SideBySide event, I'd been in touch with TurboTax support, and they helped determine that yes, I was connected to the internet, and yes, I'd done all the right things by turning off firewall & antivirus and running as administrator.  Please advise how to fix/where to go to for help... thanks in advance.

 

    1 reply

    Employee
    October 2, 2024

    You're probably going to have to continue to deal with Support for this issue.

     

    What is the TurboTax phone number? (intuit.com)