Can I delete my credit card information in my account?

Forum|Forum|6 years ago
September 27, 2019
6 replies
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mesquitebean

Employee

Are you referring to an Advantage account (annual membership subscription)? If so, see the steps outlined in this FAQ on cancelling an Advantage subscription and removing the credit card info:

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/01/25548

Or are you referring to the shipping/billing section of a regular TurboTax account?

Jjmc

I followed the directions but there was no place to delete the credit card. I got to the screen that had the credit card number, chose edit, and what came up had blanks for the credit card fields and no way to delete anything. I tried saving that screen with the blanks but when I logged back into the account the credit card number was still there. Trying to actually talk to someone at the company to get this resolved is not really an option since all the support links keep pointing back to the “community” - anyone have other suggestions for how I can get the credit card off?

VolvoGirl

Employee

If it's for the Advantage plan try canceling it. Remove the products that are listed.

Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

kkstocker

Same here. Tried everything as stated, CANNOT delete my credit card info.

I have TWO Turbotax accounts and it is BEYOND frustrating. I can't DELETE one of the accounts, one says "Welcome back - TWO years using TurboTax..." the other says, "Welcome back - FOUR years using TurboTax..."

I've been using TurboTax fo TWENTY+ years!

Trying to log into the CORRECT account (though clearly my records are hosed) is an absolute exercise in COMPLETE frustration. If I can't MERGE accounts, at least let me DELETE ONE!

And, for God's sakes, LET ME DELETE MY CREDIT CARD INFO WITHOUT HOLDING A GUN TO MY HEAD THAT I HAVE TO PUT IN A NEW ONE!

I used to LOVE TurboTax... I'm starting to DESPISE them!

kennytaxman

How can a tax processing company with legitimate security processes NOT allow customer credit card info to be deleted?

Vollpreuss

Employee

X2 - How can a tax processing company with legitimate security processes NOT allow customer credit card info to be deleted?

Now this and the bug I experienced last Tax Year is making TurboTax an increasingly unappealing option.

Mayorri28

Delete credit card information

HeatherPLO

Are you looking to cancel TurboTax Advantage? If so, please refer to the following help article to remove it.

How do I cancel my TurboTax Advantage subscription...

If you think you still need help, please contact TurboTax support.

What is the TurboTax phone number?

@Mayorri28

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Lisaatwin2

I have a new credit karma number and need to change it

SForrestLO

This Turbo Tax FAQ will show you how to add or update your bank information.

Where do I enter my bank's routing or account number?
https://ttlc.intuit.com/community/entering-importing/help/where-do-i-enter-my-bank-s-routing-or-account-number/00/26300

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DwightSTTExpert

There is a nuclear option in terms of Deleting Data from any Intuit Platform including Turbotax Advantge, Turbotax Online or any other Intuit Platform or Product; this option allows you to actually request a deletion of all data Intuit has stored. You do not have to go that far to Delete Credit Card information for TTA.

Please visit https://www.intuit.com/privacy/protect-your-privacy/ in order to see your options and manage any Data that Intuit has collected from your interactions with us.

Thank you.

nholm3s88

If you are an advantage member, click on your advantage account for deletion. Or click on card expiration date to edit and remove cc info.