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May 7, 2020
Question

Credit card charges

  • May 7, 2020
  • 1 reply
  • 0 views

I was charged twice for efiling Maryland taxes on 5 May but I only did one efiling.  The system said it had problems the first time that I entered my credit card information, so I had to reenter it.  When I got my email verification messages, that's when I found out that I had been charged twice for the same efiling.  Please check my filing charges and refund the one that was in error.  Thank you...

    1 reply

    DoninGA
    Employee
    May 7, 2020

    To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

     

    Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax