e-file credit card

Forum|Forum|5 years ago
February 13, 2021
1 reply
0 views

my online efile was rejected, I mailed the returns, will my credit card be credited and if so when?

xmasbaby0

Employee

Sorry---but the fee was for using the software---you pay whether you e-file or mail the return in an envelope. When it was rejected did you try to fix it and re-file? Now that you have mailed it, it is too late to try that---but if ever you have this problem again seek help to get it e-filed. Mailed returns take a lot longer for the IRS to process.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

PEB5052Author

The cost I was speaking about was the additional $20 fee for filing State return not the cost of the software.

it was charged to my credit card and I want it back as I could not figure out to re-file rules and send the return via mail.

can you help or not?

xmasbaby0

Employee

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”