Received an email

Forum|Forum|5 years ago
June 23, 2020
1 reply
0 views

I received an email stating that their trying to take the money for processing my taxes from my checking account provided but I selected to have it taken directly from my refund.

I also have not received my stimulus check yet!

VolvoGirl

Employee

Turbo Tax needs to get paid in a certain amount of time. You had to agree to it. See What if the IRS keeps your refund for something or reduces it? https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

See The top of this FAQ

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

It says you can ask them to delay it........

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.