Unable to Link CarMax Account

Forum|Forum|3 years ago
January 28, 2023
11 replies
0 views

I had my CarMax auto finance account linked in Mint for years. Then I noticed it has not updated in the last 2 months and is showing as inactive in my Mint account. I tried to update it and it asks to send a security code to my phone number via text or call. No matter which option I choose, I get a phone call. It says it’s Microsoft account authentication and says to complete my sign in to press the # key. I do that and it says it’s successful and then hangs up. But the prompt within mint is looking for a code which I cannot get. I can sign into my CarMax account directly and get the security code I need with no issues. Is this a glitch in mint?

MichelleLO

For assistance with your Mint account, please use the below link.

How do I contact support?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

sstei173

I am having the exact same issue, and when I follow the "contact Mint support" links, it takes me here, to the Turbo Tax forums.

drew_wilson93

same issue here. and if you click the link that it seems to be referencing, that link leads to a 404 error.

CarMax Auto Finance

http://www.carmax.com/enUS/carmax-auto-finance/default.html

Bwinkler 12

Same issue as original poster. Customer support can't resolve.

DoninGA

Employee

@Bwinkler 12 wrote:

Same issue as original poster. Customer support can't resolve.

Go to this website for Mint support - https://mint.intuit.com/support/en-us

AlwaysCorrect

@DoninGA

Already suggested 'champ'. It's one in the same.

hsnyder303

I am having the same issue as OP as well. Any solutions yet?

AlwaysCorrect

I'm sure @MichelleLO will chime in on how to use the support page for this. She's super helpful.

Original issue still exists.

meluvgeckos

Same issue. Tried over the last 6 months or so to fix. No luck.

hurricanederek

Same problem with CarMax. Seems like a popular loan account that Mint does NOT support.

Technobabble

Employee

Similar issue here. Went to add a new CarMax loan. I'm able to link to my overall CarMax account, but it's empty. No loan account is brought in. Been maintaining the balance manually for now.

Anonymous

Same issues.

drossi721

Same issue here, kind of annoying tbh

meluvgeckos

IT IS WORKING FOR ME! Go try. The text verification will not work, because it still calls, but it gave me a code and now I can see it! Go try!

AlwaysCorrect

OMG! It's true, it works. Just use the call verification code and not the text, as noted above.

Anonymous

Been trying to add my Carmax Loan

the actual link is https://www4.carmax.com/account/summary and not www.carmax.com for the finance part. when I try with in Mint i says cannot find my account but I loges in just fine directly. Been trying for over 2 weeks but mint can’t see it.please help more correct this