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October 5, 2024
Question

2023 Taxes - Real Estate Taxes without a mortgage - "We need a bit more info to see if you qualify" statement

  • October 5, 2024
  • 2 replies
  • 0 views

When trying to enter the 2023 taxes paid on my real estate (current residence without a mortgage), I get an error message saying: "We need a bit more info to see if you qualify." and I cannot enter the amount of my real estate taxes. (Federal Taxes, Deductions & Credits, Your Home, Property Taxes) However, I have not found (cannot find) out what information TurboTax is asking for or where to enter it. Since I qualify for itemized deductions, this makes a big difference. What information would TurboTax likely need and where would it want me to enter it?

 

(After using TurboTax for more than 40 years, this is the first problem I have had with TurboTax. Or is that TurboTax's problem with me?)

 

Thanks!

[PII removed]

2 replies

Employee
October 5, 2024

Are you using an online or desktop version of TurboTax?

LarryE2Author
October 5, 2024

Thanks! I am using the windows desktop version.

DoninGA
Employee
October 5, 2024

@LarryE2 Go to Forms mode by clicking Forms in the upper right of the program screen.

When in Forms mode see if there is a Home Interest Worksheet (Home Int Wkst) shown in the list of forms and schedules on the left side of the screen.  If there is, click on the Worksheet to open.  Then with the worksheet opened click on the Delete Form button at the bottom of the screen.

 

Also, click on Schedule A to open the Schedule.  Verify that there is an amount on Line 5b which would be the property taxes paid. 

January 25, 2025

I'm having the same problem.  I've tried everything and it keeps going in a loop.  This needs to be fixed asap.

DoninGA
Employee
January 25, 2025

@albersr wrote:

I'm having the same problem.  I've tried everything and it keeps going in a loop.  This needs to be fixed asap.


This is a known problem.  See this TurboTax support FAQ to sign up to be notified when this is fixed - https://ttlc.intuit.com/turbotax-support/en-us/help-article/mortgage-loan/enter-property-taxes-paid/L3EUvEGix_US_en_US?uid=m68c8s3t