Cannot E-file Message

Forum|Forum|2 years ago
January 28, 2024
7 replies
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Don't know whether anybody has had this problem, and perhaps it will clear up tomorrow. But when I go to e-file my return, I get a message saying that I must mail in my return, because I have forms that cannot be e-filed. This may result from an update due on January 29th, but I'm puzzled: I e-filed the exact same forms in 2022, and I haven't filed a return by mail since 2008. Has anybody else encountered this problem?

TurboTax Home & Biz Windows

Best answer by dayoderman

There are a lot of people, myself inculded, trying to file for home and business. From what I have found it seems to be an issue with scedule C. So far all anyone has been told is to wait until tomorrow. Supposedly they are working on it.

questionsquestions22

I just got that same message. It doesn't specify what form(s) it is talking about. Will have to check on this tomorrow.

ncschumannAuthor

If the IRS has not yet approved the forms, then the program should say that, not send people off to mail forms. Thanks for your response.

MonikaK1

Returns can't be e-filed if they:

Contain overrides.
Have no taxable income.
Contain a W-2 where box 1 is blank or the box 16 amount is greater than the box 1 amount.
Contain IRS forms or schedules not on the accepted Forms and Schedules list.
Contain non-final forms.
Are for prior-year or amended returns.

There are other situations as well that can prevent e-filing. Please see this TurboTax help article for more information.

@ncschumann

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ncschumannAuthor

I have now checked all the situations specified by the TurboTax expert. None apply to me, unless they have not updated their program this morning. I am extremely frustrated by this situation and ask TurboTax to investigate immediately.

dayodermanAnswer

KJFK

I also received this message "You've reached your e-file limit. The IRS only allows 5 returns to be e-filed with personal tax software." This is wrong and not true, so there's obviously some kind of error causing this message! My program did an update this morning, which I thought this was the problem, but now I've read that this has been ongoing. I hope they get this bug fixed soon!

MonikaK1

Please see this TurboTax help article. Is it possible that any other returns were filed using your e-mail address, including using different software?

The IRS prohibits using the same email address to e-file more than five federal returns with an online personal tax return preparation product.

If this is not the case, please provide more information about what you read about this situation.

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Jwilbe

I have the same problem and have checked for updates 3 or 4 times a day! It seems to be an issue with the Schedule C forms..

ncschumannAuthor

Well, here we are on Tuesday morning, and no updates to the software. The problem remains, and I am very disappointed in TurboTax and frustrated with this problem of not being able to e-file. Perhaps I should try H&R Block software. I think TurboTax has really let us down.

ncschumannAuthor

TurboTax should start paying attention to this: I have now read reviews on Amazon citing the exact same problem: inability to e-file using Home and Business. The reviews are highly unfavorable.

beached56

I got this message last week, and I assumed it was because we needed to include a form that we had not used before. So I mailed in my federal return. NOW it is not giving me the message, which is a real pain because I would much rather e-file. And because I did not e-file my federal, it doesn't want me to e-file my state. I'm not happy.

Romper

March 3, 2024

I encountered a similar problem today however I found the following solution for my case:

If I enter stock sales by Section Totals then go to Forms View, Capital Assets Sales. At the bottom of the screen, it says I must mail a copy of my 1099 (Not my return). If I enter the sales One By One, Capital Asset Sales says No, I do not have to mail my return. I chose to use the One By One option thereby avoiding having to mail anything.

The reason for the IRS wanting a copy when using Section Totals comes from the sale of stock where the cost basis wasn't reported to the IRS. (Box B or E). When using One By One, you enter the details the IRS is looking for.

TurboTax Premier For 2023 Taxes, CD Download Desktop For Windows.

markko

Yep. Same issue. In this case, I have an explanation:

Schedule C: Energy efficient commercial building deduction: Form 7206 is required to claim.... Our program doesn't currently support this form. You will need to print and email your return."

Only one small problem: I am NOT claiming that deduction so I don't need to file that form.

Been using this program for decades. Since I have to print and mail (having already paid for eFiling), no more. Bye TurboTax.