Child Tax Credit

Forum|Forum|2 years ago
March 12, 2024
2 replies
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I have spoken to 2 different TT 'tax 'experts' and both calls were dropped (after hours on the phone Ticket Number [phone number removed]) when they couldn't answer my question...

I have three children all under the age of 6. The software has calculated Child Tax Credits for 2 children but the third child (2 yrs old) has been designated as an Other Dependent.

Child number 3 meets ALL criteria for Child Tax Credits - i.e., SSN, lived with family all year, is not adopted or fostered - why can't anyone tell me what the issue is here?

Thanks

Best answer by AmyC

Let's try one more thing since the software isn't having this problem for others, I think it may be a data issue. Follow these steps:

Desktop version:

Delete the third child
Save your return while closing the program.
Update the program
Open
Enter the information again.

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

Delete the child/form/ worksheet- if possible, see How to Delete
Log out of your return and try one or more of the following:
- Don't use Internet Explorer.
- Clear cache and cookies,
- Sign in using a different browser.
- Sign in using a different device.
Log back into your return.
- Enter the information again.

KrisD15

Please look at your 1040 and Schedule 8812.

For Schedule 8812, look at line 4. This should list the number of children that qualify for the Child tax Credit.

Line 6 lists "Other Dependents".

Is one child listed on Line 6? If yes, please review the interview questions for that child in the "personal Info" section or delete and re-enter.

If all three are listed on line 4, continue to Part II.

Part II on Schedule 8812 lists "Additional Child Tax Credit". This is when the entire credit cannot be used against your tax liability, so the excess is used to increase your refund, is this what is happening?

If yes, that will be listed on your 1040 line 28.

For TurboTax Desktop, switch to Forms (top right)

To View using TurboTax Online:
Select Tax Tools on the left side-bar
Select Tools from that drop-down
Select “View Tax Summary” on the TOOLS CENTER screen
Select “Preview my 1040” which now appears on the left side-bar
Look for Schedule 8812

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aTTicus426Author

Thank you for your response and to let you know that I have done all you suggested. I completed the Schedule 8812 per your instructions and the result is a full $2,000 per child (total of $6,000) is due according to the process.

Also, per your instructions, I have checked the data input under Personal Info in the TT questions - all three children are appropriately identified as 'Dependents' with correct SSN numbers. However, when I look at the resulting 1040 pdf, it shows 2 children under Child Tax Credit and 1 child under Credit for Other Dependents. There is NOTHING I have input into Turbo Tax that relates to Other Dependents! This is why I have told everyone I've spoken to that it is a software error.

So, I'm still no further along finding out why Turbo Tax has mis-identified my dependents and no closer to completing my tax return. It should not be this hard.

Thanks

AmyCAnswer

Employee