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February 6, 2022
Question

Dependent glitch

  • February 6, 2022
  • 1 reply
  • 0 views

TurboTax asks if I paid for childcare. I did not and marked no. My child is in college and lives at home.When I run the review at the end, my state return says I cannot file electronically because I have not included the EIN for the childcare center.
I have cleared out the return twice, and re-done it. I have cleared browser history and cookies. I have never had any problems in the past and have used TurboTax for years.
I do not know what else to do. Should I another brand of software? 

1 reply

DoninGA
Employee
February 6, 2022

This is a known problem.

See this TurboTax support FAQ and sign up for updates - https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

bonita22Author
February 6, 2022

Thank you. I was loosing my mind.