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April 15, 2020
Question

Help! The program is not allowing me to enter data into child care expenses box on Mac even though I have the info for dependent and another child already entered. The cursor is there but it's not accepting input.

  • April 15, 2020
  • 1 reply
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    1 reply

    GiseleD
    April 15, 2020

    You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

     

    Here's how:

     

    Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

     

    A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

     

    Here are the official instructions for the most popular browsers:

    Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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