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E
eanesj
February 11, 2025
Question

I clicked a yes question and no is checked too

  • February 11, 2025
  • 1 reply
  • 0 views

I clicked on a yes question and no is clicked on too, so both of them are checked and I can't remove the no.

    1 reply

    M
    MonikaK1
    February 11, 2025

    The program does not normally accept two conflicting answers where a yes or no choice is provided. 

     

    Try closing TurboTax and reopening the program again. Check your Internet connection. If you continue to have trouble, try changing browsers (Chrome usually works well).

     

    Try clearing your cache and cookies.  If after trying all of the options mentioned you still have the same problem:

     

    See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

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