Have you entered all of your W-2 or self-employment income? The childcare credit will not work until you have entered income from working.
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First, make sure the EIN of the provider is correct. Usually EIN numbers are 9 digits with a dash between the second and third digits. Once you have verified that the number is correct, enter it again on the return following the steps below:
In the return, go to Deductions and credits
Select Pick up where you left off
Go to You and Your Family
Then select Start/Review next to Child and Other Dependent Tax Credits.
Answer the questions in the section
When entering the EIN select the Employer Identification Number (EIN) and don't enter any dashes