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I've had my mortgage refinanced in April 2020. So now, I have two 1098 forms. TurboTax is only taking interest from one form into account. How do I report a bug in TT?

Forum|Forum|5 years ago
January 20, 2021
1 reply
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Looks like a bug

TurboTax Self Employed Online

Best answer by Critter-3

Yes there is a Bug in that area and it is currently under investigation. This is what I found.

Description

Some customers are experiencing an exception error in the mortgage deduction section of TTO.

Investigation Notes

Bug was discovered by developer. At this current point in time no customer investigation case has been submitted. Will hold off on containment until further details of the bug are given or investigation is submitted.

This is an Active case and has not been resolved yet. There is no date when this will be corrected. I give it a few days and try again.

Don't be in a rush to file this year ... there are still a lot of bugs and the IRS will not start processing any returns until 2/12 so there is time to wait for a fix. The Sch A is not supposed to be operational until 1/21 at the earliest. https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_fed_windows_individual.html

AmyC

Employee

Please see this article and reply back if you have additional issues.

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U

underscoresAuthor

Hi Amy, thank you for the response. Unfortunately, this does not answer my question.

I am adding two 1098s, for amounts X and Y.

For some reason, TurboTax only counts X and not X+Y towards my deductions.

This appears to be a bug in the TurboTax software.

How do I report a bug?

C