TurboTax compares your itemized deductions and checks to see if they are greater than your Standard Deduction, to save you a lot of typing.
However, you may have a lot more itemized deductions to enter, so you should be able to click on "I want to enter expenses anyway" (or something like that), and you will be allowed to continue...
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My medical expenses do meet that requirement and the software has already suggested that I itemize. I just need to be able to enter my medical expenses. It let me enter some when I first went through the steps, but I want to add more now. It won't give me that option.
The steps for the Mac desktop version are incorrect. After click "Medical Wks" there is no option to delete the form at the bottom of the page as described (or anywhere else for that matter). The only way to delete the form is the Forms menu at the top of the screen (not in the Turbotax window). It has a "Remove Medical Wks" option. It would be easy to miss this if you are looking for "Delete".