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You may have not received the credit because your income is too high or your income is too low.
Your income may have been too high- The Child Tax Credit begins to phase out when your income reaches $200,000 or $400,000 for married filing joint
Your income may have been too low-The Child Tax Credit will not reduce your liability below zero. However, if you have earned income of atleast $2500 you can receive the Additional Child Tax Credit up to $1400.
Please take a look at the following link which will give you more information on the Child Tax Credit.
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