There could be several explanations for this. This Turbo Tax link gives some possible reasons.
You are filing Married filing Separately and is forced to take the Standard Deduction.
You double clicked on the box by accident and it brought up old information from a previous year of doctors and costs that apparently were being used..If you delete that information, you should be able to enter new information.
If yoiu information is grayed out, you may want to right click (or double click) on the grayed out space to see whether additional data is listed there.
**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
Please review my post to see if any of those conditions occurred. You may wish to contact phone support for further assistance so they can view your screen to see why this is occurring. Please select this link for information to contact phone support.
**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"